We hope that you love Nion products as much as we do but if you aren’t satisfied with your order, you can reach out to info@punegas.com and we will be happy to assist you in the best way possible.
1. Eligibility
Your purchase is eligible for return or replacement only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered. If the product you receive is damaged or unfit for consumption.
If you find that the package has been tampered with, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).
2. Return Process
If your purchase meets our return criteria as stated above, please email us at info@punegas.com within 48 hours of delivery with the following information:
Order number
Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item as an attachment Unfortunately, we will not be able to consider any emails sent after 48 hrs of the delivery.
3.Exchange & Refund
If there is genuine damage to the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address. To be eligible for a return, the
items must be unused and unopened.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days.
